When you get your money back.

As a consumer, you have 14 calendar days to withdraw from your package, an upgrade or an extension, counted from the day you pay: that is when you conclude that agreement (art. VI.47 of the Belgian Code of Economic Law (Wetboek van economisch recht) / Directive 2011/83/EU). During that period you do not have to give a reason and you owe no compensation. You may simply use Hoobler in the meantime, even if your property is already online: we do not ask you to waive your withdrawal right in order to start. If you withdraw, we refund you in full and take your property offline. Your account and your dossier remain; if you still want to publish later, you pay again. The only exception is inspection certificates (see §2).

Registering and building your dossier are free. There is nothing to refund there, and you can terminate that free agreement at any time by deleting your account. If you do so within 14 days of your registration, that also counts as withdrawal.

You withdraw within those 14 days with one button in your pocket, under Settings, Your payments: you immediately receive a confirmation by e-mail. You may also send us an unequivocal statement, for example an e-mail to hey@hoobler.be with the subject "Withdrawal" and stating your name, the date of the order and, where possible, your dossier reference. You may also use the model form below for this, but that is not compulsory.

Inspection certificates (EPC, electrical inspection, asbestos certificate, ...) you request via Hoobler from De Immowinkel BV, which schedules and carries out the inspection. For that you enter into an agreement with Immowinkel; Hoobler places the order in your name and at your request.

Hoobler shows you the indicative price before you order and keeps your agreement. The invoice comes from De Immowinkel and you pay it directly to them, not via Hoobler. The inspection itself, the content of the certificate and its legal validity fall under the responsibility of the accredited inspector and of Immowinkel, not of Hoobler.

Simple: within 14 days you get everything back, after that nothing, and for inspection certificates the rules of Immowinkel apply.

1. In your pocket, under Settings, Your payments, press Withdraw from agreement. Prefer e-mail? Send your request to hey@hoobler.be with the subject "Withdrawal", your dossier reference and, optionally, a short explanation.
2. You immediately receive a confirmation by e-mail; for a request by e-mail within 2 working days.
3. The refund is made via Mollie B.V., to the same payment method you used for your original payment (e.g. Bancontact, credit card or SEPA transfer), within 14 days of our confirmation, in accordance with art. VI.50 of the Belgian Code of Economic Law. Insofar as that is technically impossible, we make the refund, with your agreement, to an account you provide.
4. Hoobler charges no costs for the refund itself. Any costs of your payment service provider (e.g. an exchange-rate margin on international cards) are outside our control.

Does the service not work as agreed, for example if an automated lookup is missing or a publication channel fails? Report this within a reasonable period and we remedy it free of charge. If remedying is not possible, you are entitled to an appropriate reduction of the price, or in serious cases to full or partial termination of the agreement, in accordance with art. 5.83 et seq. of the Belgian Civil Code (Burgerlijk Wetboek).

Nothing in this policy affects the statutory conformity guarantee and the special remedies that the law offers consumers (Book VI of the Code of Economic Law).

All fees and refunds are expressed and carried out in euro (EUR, €). For payments in another currency, your bank or card issuer applies the exchange rate and any exchange costs; that is outside Hoobler's control.

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