How you pay for Hoobler.

What your package costs, what it includes, how long it runs and what an extension or an option costs, is set out in the pricing information on hoobler.be. That information applies at the moment you pay. Creating an account and building your dossier are free; you only pay for the package when you want to publish your property. There is no commission, and your package and your extensions expire automatically.

Next to the free file there are two packages you can choose today: Hoobler Zelf and Hoobler Expert; Hoobler Pro is coming soon. You can always move up to a higher package; what you already paid for that property is deducted from the price of the higher package. You never pay twice for the same package.

All prices on this site and on our invoices are in euro (EUR, €), with Belgian VAT of 21 %. Options you order separately, you pay at the price shown at the moment of ordering.

• The platform fee is payable in advance: your property is only published after receipt of the payment.
• Payments are made via Mollie B.V. with, among others, Bancontact, iDEAL, credit card and SEPA transfer. At no time does Hoobler have access to your full card or bank details.
• Optional add-ons you pay immediately in the app via Mollie, at the moment you order them. There is no separate invoice with a payment term afterwards; everything is settled directly in the app.

An invoice is delivered electronically within 7 working days of payment, to the e-mail address linked to your account. An objection to an invoice you report within 8 days of receipt by e-mail to hey@hoobler.be, on pain of inadmissibility.

Because both the publication fee and the add-ons are paid in advance and directly in the app via Mollie, there are no outstanding invoices with a payment term. The statutory rules on late payment (art. XIX.4 of the Belgian Code of Economic Law (Wetboek van economisch recht), §5 of the general terms and conditions) apply only in the exceptional case of a manually issued invoice.

For consumers, the statutory withdrawal right of 14 calendar days applies, without giving a reason, counted from the day you pay for your package or an extension. You may simply use Hoobler in the meantime. You withdraw with one button in your pocket, under Settings, Your payments; after every payment you receive a confirmation e-mail with that link. After a withdrawal we refund in full and take your property offline; your account and your dossier remain. Inspection certificates from Immowinkel fall under the terms of Immowinkel: once requested, scheduled and delivered, they are due. You pay them directly to De Immowinkel, on their invoice, never via Hoobler or Mollie.

The full procedure, with which costs are refundable in which phase and how you cancel, you will find on the cancellation & refunds page.

Payment processing takes place entirely with our payment partner Mollie, a payment institution licensed by De Nederlandsche Bank. Your payment details pass through encrypted and are never stored on Hoobler's servers.

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• Privacy statement
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