Data processing agreement.

We process personal data solely to provide the service: managing your properties, dossiers, viewings, bids, messages and the handling through to the notary. This includes, among other things, identification and contact details of buyers/interested parties and the content of their requests. We do not process for our own purposes beyond what is stated here and in our privacy statement.

We process the data solely in accordance with your documented instructions (use of the platform counts as an instruction) and as required by law. If we consider that an instruction infringes the GDPR, we report it. Our staff are bound by confidentiality.

To provide the service, we rely on carefully selected sub-processors (including cloud hosting, e-mail delivery and payment/invoicing services), which are contractually bound by equivalent obligations. We provide an up-to-date overview on request via privacy@hoobler.be. Material changes we announce in advance, so that you can object.

The data is processed and stored within the European Economic Area. If a sub-processor exceptionally processes outside the EEA, this is done with appropriate safeguards (e.g. standard contractual clauses).

We take appropriate measures to protect the data: encryption in transit, need-to-know access, separated environments, logging and backups. We support you where reasonable with your obligations regarding security, data protection impact assessments and requests from data subjects.

In the event of a personal data breach, we notify you without undue delay, with the information you need to comply with your duty to notify (art. 33-34 GDPR).

At the end of the service, we delete the personal data or return it, at your choice, save for a statutory retention obligation. Retention periods are in line with our privacy statement.

On reasonable request, we make available the information necessary to demonstrate compliance with this agreement, and we cooperate with an audit within reasonable limits. Belgian law applies to this agreement. Questions? privacy@hoobler.be.